Emerson College's student newspaper

The Berkeley Beacon

Emerson College's student newspaper

The Berkeley Beacon

Emerson College's student newspaper

The Berkeley Beacon

I never really cared about tipping 20 percent or treating waitstaff respectfully until I found myself on the other side of the table.

Good customer etiquette empowers the service industry

By Melissa Rosales, Podcast Producer
March 11, 2020

The quote “put yourself in someone else’s shoes” takes a hard look at empathy. Whenever I see a “Masshole" driving in Boston, I just remember my mom telling me, “they probably just really...

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