The registrar’s office shut down class registration for students with 92 or more credits Monday due to a technical issue, according to a college official.
Registrar John Pestana said the college pushed back registration for students with 92 or more credits until Tuesday so IT can assess the issue.
Pestana said the college recently switched to a new version of Banner–the software used for class registration–that has more technical requirements that made the servers crash. Pestana said he and Associate Registrar for Technology and Communications Matthew Fabian chose to shut down the website at 7:04 a.m.
“What [Fabian] and I chose to do was shut registration down completely rather than have people try to get on the system and then be more frustrated, and since no one was able to register at all, there’s no unfairness,” Pestana said in an interview with The Beacon. “We shut registration down until IT can figure out what the issue is and we’re going to delay it until I have more confidence that it’s fixed.”
The registrar’s office sent an initial email to students impacted by the crash at 7:09 a.m. and then sent an email to the community at 9:53 a.m. to inform them of the new registration times.
Pestana said the office plans to take a gap day on Wednesday and begin registration again for students with 76-91.99 credits on Thursday at 7:00 a.m.
“We’re not going to run registration on Wednesday because I want to make sure that everything is up and running and we have a full day of it working and then everyone will be starting back up on Thursday,” he said. “So yes we did push it ahead a couple of days, we updated the website and we sent an email to all students and faculty letting them know of the change.”
Pestana said he is meeting with IT at 4:00 p.m. to figure out when registration will occur again.
“Assuming the meeting today at four goes well [having registration tomorrow] will be the plan, if for some reason we figure out that we’re still not confident I may push tomorrow another day. It’s really just because we want to know that we have the best possible outcome.”
